Implementation Project Manager

Supervisor: Chief Operations Officer

Organization: OPIE Software

Job Description

The Implementation Project Manager will be responsible for the implementation of the OPIE Software family of products with new and existing customers. This individual will coordinate the needs of the customer during the installation, set up, and training required for optimal use of the software. The Implementation Project Manager should possess an inherent desire to serve the customer, drive project goals independently, and maintain a close relationship to the customer. Project planning and change management will be required to ensure software implementation is completed in a timely fashion and within budgetary constraints. This position will supervise multiple implementation projects simultaneously. Clear communication with both customers and OPIE representatives will be vital to the success of the role.

Responsibilities and Activities

  • Coordinate the software implementation project plan in conjunction with the customer to ensure effective use of products and services purchased
  • Facilitate communication during the process of customer onboarding between OPIE sales and the OPIE implementation team
  • Schedule regular meetings for both internal and external stakeholders in order to facilitate communication regarding project status and progress
  • Document each project using internal systems to assure all implementations are identified, searchable, and reportable
  • Manage the early relationship between customers and OPIE partners, such as Waystar, A+ Transcription, and integrated suppliers
  • Schedule applicable software training with the client, appropriate users, and the OPIE training team
  • Develop and execute the process of transitioning customer from implementation to support and finance for long term customer management
  • Report quality metrics and feedback to the management team, as requested
  • Initiate continuous quality improvement programs to monitor the level of success of OPIE implementations
  • Execute all other duties as assigned

Essential Functions

  • Ensure client satisfaction and retention through timely solution delivery
  • Manage software implementation based on customer-specific needs
  • Transition customers from implementation to support
  • Collaborate with OPIE sales, finance, customer support, and education
  • Participate in agile work environment
  • Participate in periodic performance reviews

Required Knowledge, Skills, and Abilities

  • Outstanding interpersonal skills with strong customer focus
  • Excellent communication skills, including phone and video conferencing
  • High ethical standards in decision-making and customer care
  • Strong organizational and multitasking skills
  • Creative solution-oriented thinking for situations where limited standardization exists
  • Relatability to administrators, clinicians, corporate managers, and other job positions within our customer’s existing business structure
  • Relatability to a continuum of O&P business models including small facilities, large facilities, or corporate-entities
  • Knowledge application to new workplace scenarios
  • Advanced writing skills
  • Effective public speaking skills
  • Advanced reading comprehension for a variety of instructions furnished in written, oral, diagram, or schedule form
  • Bachelor’s Degree in Business Administration, Information Systems, Healthcare IT, or related professional fields
  • 3-5 years of Orthotic and Prosthetic industry experience
  • 3-5 years of Implementation or Project Management experience
  • Detailed understanding of the OPIE Practice Management System and OPIE partnerships
  • Knowledge and experience with Atlassian tools
  • Experience leading agile and matrix-organized teams
  • Proficient in Microsoft Excel, Word, and PowerPoint

How to Apply

Send your resume to and include a cover letter that describes why you believe you would be a great fit for our company and the position for which you are applying. Keep in mind that we are interested not only in your background and skills, but also in who you are and how you would fit into our team and our vision.

About Our Company, Culture and Growth

OPIE Software was started to make a positive impact on the lives of people.

Our market is predominately small, independently owned companies who care for individuals with various orthopedic disabilities and challenges. Our customers enable their patients with mobility and independence through providing custom made artificial limbs and orthopedic braces. Our software platform provides electronic health records, workflow, billing and practice management to over 1600 orthotics and prosthetics facilities.

We are passionate about creating a culture inside and outside of our organization that promotes personal and professional growth, constantly challenges the status quo, and of course incorporates a little fun!