Quality Assurance Manager

Supervisor: COO

Organization: Quality Assurance

Job Description

The Quality Assurance Project Manager will be responsible for providing leadership in the efforts to build, roll out, test, manage and maintain quality assurance processes aligned to the strategic business initiatives. The project manager will be responsible for identifying and planning quality assurance projects and communicating them to management and the contributing teams. In addition to possessing hands-on knowledge concerning the daily activities of the QA team, the QA manager will manage all the QA processes and tools.

Responsibilities and Activities

  • Help define and communicate the QA vision
  • Identify quality assurance needs in software development and operational initiatives
  • Assist in putting together strategy and plans to resolve gaps in quality assurance processes
  • Lead, mentor and assist in the process of building in quality assurance into projects
  • Support customer communication around open issues through investigation of root cause and planning resolution
  • Assist as the subject matter expert in the design and implementation of test automation
  • Contribute to product requirements definition
  • Provide QA metrics and analysis to support the management team in planning
  • Collaborate with the operations and vendors on technology and services needed to meet business or tech needs
  • Define, reward and communicate success in terms of the whole team and the value of the customer
  • Initiate and implement continuous quality improvements to raise the level of quality of products and services
  • Participate in the periodic audit of HIPPA and InfoSec compliance policies and procedures to ensure that we are incorporating these regulation requirements into production and operations
  • Ensure the building and automation of quality assurance processes that enforce NIST health IT standards and testing requirements
  • Build and/or optimize processes and testing protocols for regression, acceptance and performance testing
  • Manages assigned QA projects utilizing the Project Management knowledge areas
  • Incorporates project management best practices into project management templates, standards and processes in order to ensure scalability of these processes
  • Participates in project work estimation and planning

Essential Functions

  • Be a project leader and represent quality assurance in operations
  • Sets and documents product quality goals and outcomes
  • Sets and documents on team metrics and performance
  • Prepare and manage testing plans while finding efficiencies through automated testing
  • Responsible for reviewing and analyzing quality metrics in order to ensure continuous improvement of processes
  • Ensure quality requirements are represented in product requirements
  • Responsible for the management including evaluation, trending and corrective actions of product complaints
  • Participate in agile work environment
  • Research new tools and technologies for use within the quality assurance processes and teams
  • Coaching at least 2 additional development and operational staff per year on quality assurance best practices
  • Participate in periodic performance reviews

Required Knowledge, Skills, and Abilities

  • Bachelor’s Degree in Information Systems, Healthcare IT or a related field
  • 5 - 8 years of Project Management experience on modern, large-scale, component-based enterprise projects using iterative and incremental SDLC processes, or experience as a Lead Project Manager
  • Experience in Healthcare Informational Technology
  • Experience in CI/CD environments
  • QA experience in microservice architectures and support of SaaS applications for browser and mobile clients
  • Experience managing staff at a project level
  • Technical certifications (PMI’s PMP, SEI’s CMM, Six Sigma) a plus
  • Experience in both Agile environments preferred. Agile certifications (CSM, CSP) a plus
  • Extensive knowledge and experience with Atlassian tools
  • Knowledge and competency in the project schedule building process
  • Experience in: software development; software quality assurance testing; software technical specification development
  • Knowledge of resource management
  • Strong organizational, negotiation, problem solving and multi-tasking skills
  • Excellent communications skills, well organized and excellent follow-up and follow-through skills
  • Skilled at planning, organizing, leading, and facilitating cross-functional, matrix organized teams
  • Proficient in Microsoft Excel, Word, Visio, Project and PowerPoint

How to Apply

Send your resume to, and include a cover letter that describes why you believe you would be a great fit for our company and the position for which you are applying. Keep in mind that we are interested not only in your background and skills, but also in who you are and how you would fit into our team and our vision.

About Our Company, Culture and Growth

OPIE Software was started to make a positive impact on the lives of people.

Our market is predominately small, independently owned companies who care for individuals with various orthopedic disabilities and challenges. Our customers enable their patients with mobility and independence through providing custom made artificial limbs and orthopedic braces. Our software platform provides electronic health records, workflow, billing and practice management to over 1600 orthotics and prosthetics facilities.

We are passionate about creating a culture inside and outside of our organization that promotes personal and professional growth, constantly challenges the status quo, and of course incorporates a little fun!