Position Terms:Full-Time. 40 hours a week
The Support Analyst will be part of a talented team within a 21-year-old Gainesville based innovative software development company that serves the Orthotics and Prosthetics profession. The Support Analyst provides high quality customer service to the internal team, responding to requests and issues accurately and promptly. Work may include assistance with access requests, inventory management, work order management, and HIPAA Compliance. Responsibilities may also include troubleshooting software, providing guidance to the user base, and working with internal teams to address technical issues. The Support Analyst will have direct interactions with 2nd and 3rd level system administrators, the user base and other stakeholders.
The Support Analyst role provides knowledgeable, timely, and personal assistance to internal OPIE team members. The Support Analyst responds to phone, email, feedback inquiries, and provides relevant documentation, and support for project work. This position is also serves as the first line in troubleshooting, system configurations, and software installations.
Additionally, the Support Analyst contributes to the implementation process of new systems, patches, escalating issues, and engages in training staff. The Support Analyst contributes to server deployments and network management. The Support Analyst should possess an inherent desire to serve the team, drive project goals independently, and maintain close relationships. The Support Analyst participates in root cause analysis as necessary and is tasked with keeping the IT team apprised of escalated situations.
Along with help desk and troubleshooting operations, the Support Analyst is tasked with growing and maintaining up-to-date knowledge base resources. They also participate in Agile/Scrum projects, and stand-up meetings.
Send your resume to email@example.com and include a cover letter that describes why you feel you would be a good fit for our company and the position you are applying for. Keep in mind that we are interested not only in your background and skills, but also in who you are and how you would fit into our team and our vision.
OPIE Software was started to make a positive impact on the lives of people.
Our market is predominately small, independently owned companies who care for individuals with various orthopedic disabilities and challenges. Our customers enable their patients with mobility and independence through providing custom made artificial limbs and orthopedic braces. Our software platform provides electronic health records, workflow, billing and practice management to over 1600 orthotics and prosthetics facilities.
We are passionate about creating a culture inside and outside of our organization that promotes personal and professional growth, constantly challenges the status quo, and of course incorporates a little fun!