Supervisor: Director of IT
The Systems Support Analyst will be part of a talented team within a 21-year-old Gainesville based innovative software development company that serves the Orthotics and Prosthetics profession. The Systems Support Analyst provides high quality customer service to the client, responding to requests and issues accurately and promptly. The role requires detailed and in-depth knowledge of the applications including use of software or infrastructure components. Work may include assistance with access requests, financial analysis, work order management, project management and related software management. Responsibilities may also include security administration, trouble shooting software, providing guidance to the user base, and working with customer facing teams to address technical issues. The Systems Support Analyst will have direct interactions with 2nd and 3rd level system administrators, the customer base and other stakeholders.
The Systems Support Analyst role provides knowledgeable, timely, and personal assistance to OPIE team members. The Systems Support Analyst responds to phone, email, and feedback inquiries, and provides relevant documentation for support or project work. This position also serves as the first line in troubleshooting, system configurations, software installations, procurement, and license compliance.
Additionally, the Systems Support Analyst manages the implementation process of new systems, patches, escalates issues to the internal IT team, and engages in training staff. They assist in coordinating server deployments and network management. The Systems Support Analyst should possess an inherent desire to serve the team, drive project goals independently, and maintain close relationships to the customer. The Systems Support Analyst participates in root cause analysis as necessary and is tasked with keeping the IT team apprised of escalated situations.
Along with help desk and troubleshooting operations, the Systems Support Analyst is tasked with building and maintaining up-to-date knowledge base resources. They also participate in Agile/Scrum projects, and daily stand-up meetings.
Send your resume to firstname.lastname@example.org and include a cover letter that describes why you feel you would be a good fit for our company and the position you are applying for. Keep in mind that we are interested not only in your background and skills, but also in who you are and how you would fit into our team and our vision.
OPIE Software was started to make a positive impact on the lives of people.
Our market is predominately small, independently owned companies who care for individuals with various orthopedic disabilities and challenges. Our customers enable their patients with mobility and independence through providing custom made artificial limbs and orthopedic braces. Our software platform provides electronic health records, workflow, billing and practice management to over 1600 orthotics and prosthetics facilities.
We are passionate about creating a culture inside and outside of our organization that promotes personal and professional growth, constantly challenges the status quo, and of course incorporates a little fun!