OPIE Software is embracing the changes in the healthcare market and aligning internal teams to ensure continued customer focus and growth with the entire O&P profession.
The next step in that alignment is investing in their client relations and customer support teams to increase their ability to proactively help customers. OPIE has amplified the number of folks on these teams with the goal of increasing responsiveness. In addition, they are creating pathways for harnessing the voice of the customer, so that OPIE can use that information to continually improve products and services.
According to Paul Prusakowski, CEO, “The MOST important part of OPIE Software is the people. Not just our internal team, but also the customers that we serve, and the patients that they serve. We come to work each day with the vision of making the O&P profession better and more sustainable.”
The key team members focused on increasing our ability to proactively help customers are:
Kim Schwab, the new Director of Client Relations. She is charged with finding new ways to improve the customer experience, while also building strong relationships with our customers. She comes to OPIE with an extensive background in O&P, and she was most recently the Mid-Atlantic Account Manager for Cascade Orthopedic Supply. During her time at Cascade she continually exceeded sales goals and reached 130% year over year growth in 2013.
Lily Woodard works directly with Kim as the new Inside Client Relations Manager. She will support current OPIE and Futura clients and work with them to optimize their use of the tools they have available to them. Lily brings with her over a decade of experience in software and medical sales, and she most recently came from Assurex Health where she grew her market over 300% in just 2 years. Prior to that, Lily was consistently ranked in the top 5% of the ADP salesforce earning multiple president’s club and national sales awards.
Ryan Kerwin has been with OPIE since 2015 when he joined the support team. He now fulfills the role of Director of Customer Support. Ryan brings a fresh outlook to support for OPIE and Futura clients, and he leads the charge to improve processes while continuing to provide awesome, quality customer support. Ryan has a Bachelor’s degree in Organizational Management from Santa Fe College.
Paul Prusakowski, CEO, said, “We have always tried to have a personal relationship with our customers, but as we grow it becomes more of a challenge. This team helps us to garner the intimacy with our customers that is so important. However, that does not mean that I won’t be on the road visiting offices in my RV again! That’s also part of it!”
OPIE Software continues to make significant investments in their people, processes, and tools to ensure that they move forward in a dynamic way that keeps their customers at the heart of what they do. Stay tuned for more information as to what they are doing, or come chat with them at Booth #125 at AAOP in New Orleans next week!
About OPIE Software
OPIE Software is dedicated to serving the technology, education, and business needs of the O&P profession. The OPIE Software platform was introduced in 2003 and provides electronic health records, workflow, billing, and practice management tools to independent orthotic and prosthetic facilities. In 2014, we merged with Futura International, Inc., so we now offer the two leading practice management solutions to over 1200 facilities to help O&P practices more effectively compete and succeed. For more information, visit www.opiesoftware.com.