Customer Success Story

Virginia Prosthetics & Orthotics

Increased Their Cash Flow and Stayed on Top of Claims with OPIE Software

Area of Operation Central & Southwest Virginia
14 Locations 7 Offices, 7 Clinics
23 Practioners Across All Locations
50,000 Amputees Served Since 1966

Here’s Their Story

As the orthotics and prosthetics (O&P) landscape changed, the DOS based system used by Virginia Prosthetics & Orthtoics could not keep pace. So, they began seeking an alternative.

Their wish list included:

  • Better patient management capabilities
  • Seamless billing and reporting
  • Tools to help with audits, compliance, and overall business decisions.
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OPIE has helped us to set ourselves apart from the competition by consistently staying above the bar…even if the competition is also using OPIE. Our secret is fully utilizing all aspects of the software, and the additional services and education offered through OPIE. It has helped us transform the way we do business. Melissa Edwards
Virginia Prosthetics & Orthotics

OPIE Family Solutions Used

OPIE Software, Choice Network, Purchasing & Inventory, and Zirmed

OPIE Choice Events Attended

OPIE Con, MasterMinds


Virginia Prosthetics & Orthotics was up and running with OPIE Software after on-site implementation with Valerie Vastola, one of OPIE’s lead trainers. The one thing they would do differently with implementation looking back is to begin using the billing module in concert with beginning the patient management module. Melissa Edwards from Virginia Prosthetics & Orthotics says, “The EMR as a whole we would be lost without.”

Virginia Prosthetics & Orthotics has been able to do the following things with the use of OPIE:

  • Become paperless!
  • Easily stay on top of monitoring claims, data, and coding with OPIE Reports
  • Quickly identify changes and trends in real time
  • Improve management of aging, referrals, and reimbursements

FAQs From Their Decision Making Process

What might have happened if you did not identify a solution?

We would still have paper charts, and we would be dealing with a lot more denials.

What was most important to you when evaluating your options?

The two most important considerations when evaluating our options were (1) Finding a tool that stays up to date as things change in O&P, and (2) A system that is easy to use and intuitive.

How did your team recognize the need to make a change?

We included several practitioners, the President of our company and the Office Manager in our decision process. OPIE is a much better integrated software than what we were using, and it is specific to O&P. We felt like the DOS based system that we were using would not allow us to enter as much information as we wanted and needed to take care of patients and ensure we got paid. OPIE is built with the patient’s medical record at the center of the system, so it resolved those issues and helped us to transform the way we operate

What did your team experience during the onboarding process?

The onboarding process was pretty smooth for us. OPIE did a good job of listening to how we operate and helping us understand what we needed to do to be more efficient. We did not start the billing module right away, but if I had to do it over again or recommend it to any other provider I would tell them to start using the billing at the same time you start with patient management

Does utilizing OPIE enhance your competitive advantage?

When working with other facilities that are STILL using paper charts with their EMR systems, it becomes pretty evident the amount of organization and quick retrieval of information that we now have with OPIE. OPIE Software is an indispensable tool that allows us to do things much more quickly and effectively. We can easily stay on top of claims, coding, management of accounts receivable, referrals and reimbursements. In addition, since we have all of the information readily available in the system, we can quickly identify changes and trends in real-time and adjust as necessary.