Careers

AR Specialist

Supervisor: Financial Operations Manager 

Department: Financial Operations  

What we do at OPIE  

At OPIE Software we develop, maintain, and support practice management software for the Orthotics and Prosthetics profession. O&P Clinics around the world use our software to manage all aspects of the care that they provide, from patient intake, scheduling, EMR documentation, purchasing, patient satisfaction, all the way through fabrication, billing and delivery of a prosthetic or orthotic device to the patient.  

OPIE sees a future where advanced tech, data-driven decisions, and shared best practices empower Orthotic & Prosthetic experts around the world to deliver the highest level of patient care and receive the highest level of professional reward.   

For patients, OPIE means better clinical outcomes and more freedom to live their best life with their family and friends. For practitioners, OPIE means a better business model and protecting the profit that allows their clinics to thrive. For the profession of O&P, OPIE means better information and a stronger community of experts.  

Summary   

The OPIE Family of Companies is looking for an AR Specialist to provide excellent accounts receivable support for back office operations working under the supervision of the Financial Operations Manager. The primary responsibilities will be invoice creation, processing incoming payments, securing revenue by verifying and posting receipts and handling A/R collections for all of the OPIE Family of Companies’ customers. A successful candidate must have a positive, deeply engaging phone presence, and be willing to seek and take advice while applying it in real time. The ideal candidate is a conscientious team player; able to provide top-notch service; while maintaining a positive attitude, and possess a good sense of humor. This is a full-time, salaried position expected to require a minimum of 40 hours per week, Monday through Friday between the hours of 8am to 7pm.  

Responsibilities including, but not limited to:   

• Lead all Accounts Receivable activities; including preparing all invoices for the OPIE Family of Companies.  
• Support the sales team, customer service and customer success with billing related issues.  
• Verifies validity of account discrepancies by obtaining and investigating information from sales, customer success, customer service departments, and from customers.  
• Posts customer payments daily by recording checks, EFT/wires and credit card transactions; resolving discrepancies as they occur.  
• Respond timely to customer phone calls, emails, faxes and mail.  
• Maintain data integrity of customer information in all systems. This includes, but is not limited to, updating customer contact information and payment terms in multiple systems.  
• Supports the order management process; customer contract and document management.  
• Summarizes receivables by maintaining and preparing reports.  
• Evaluate and manage accounts receivable aging report.  
• Resolves collections by examining customer payment plans, payment history; coordinating contact with collections agency as a last resort.  
• Support the monthly close of all AR related accounts.  
• Assist with departmental vacation coverage as needed.  
• Updates job knowledge by participating in educational opportunities.  
• Actively participate in company-wide and team meetings, and ongoing training.  
• Protects organization's value by keeping information confidential.  
• Special projects as assigned.   

Attributes:   

• Good at building relationships  
• Empathetic  
• Proactive and self-motivated  
• Organized  
• Socially intelligent  
• A clear communicator   
• Comfortable with continuous learning through experimentation – this role will require flexibility and agility  
• Customer-centric focus, ability to speak intelligently and authentically with customers  
• Be a credible resource and develop a trusted relationship with your clients  
• Honest, trustworthy, demonstrates high integrity, awareness, and respectfulness with co-workers and customers. Conducts herself/himself with the highest ethical and moral standards.  
• Reliable, accountable, sets and satisfies deadlines.  
• Team player who inspires others.  
• Initiative with proactive sense of urgency. Get-it-done mentality. Proactive in anticipating questions and issues.  
• Open and transparent. Gladly and willingly shares information and experience. Solicits, respects and appreciates the views and opinions of others.  
• Demonstrate a caring, understanding, but respectfully firm level of customer service as this role will interact directly with customers.   

Job Requirements:   

• Must have unrestricted authorization to work in the United States.  
• Must be able to reliably commute to headquarters in Gainesville, Florida.  
• Minimum of Associate’s Degree required, Bachelor’s degree preferred   
• 1-2 years of experience in accounting and finance or related field, required  
• 2-3 years of B2B customer-facing experience (sales, account management, customer success, etc.) preferred  
• Experience in SaaS and/or Healthcare IT a strong plus  
• High degree of accuracy and attention to detail  
• Detail-oriented with a proven track record of meeting deadlines   
• Strong organizational skills   
• Proven ability to calculate, post and manage accounting figures and financial records  
• Strong verbal and written communication and interpersonal skills  
• Demonstrated team player   
• Customer service orientation and negotiation skills  
• Ability to analyze customer data and create payment plans  
• Experience with CRM tools; Experience with NetSuite and Smartsheet highly desirable  
• The desire to become fully immersed in the SaaS industry and upcoming technological landscape  
• Proficiency with Microsoft Office Products including, but not limited to Microsoft Word, Excel and PowerPoint   
• Excellent listening skills with a strong ability to collaborate effectively with other team members   
• Ability to communicate well by phone to develop positive relationships with our customers   
• Knowledge of and experience with QuickBooks and Microsoft Office applications    

How to Apply

Send your resume to our career center on ADP, and include a cover letter that describes why you feel you would be a good fit for our company and the position you are applying for. Keep in mind that we are interested not only in your background and skills, but also in who you are and how you would fit into our team and our vision.
https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?lang=en_US&cid=8b21f56c-df7c-4895-9596-7ac8ad0cf71b&selectedMenuKey=CurrentOpenings

We are passionate about creating a culture inside and outside of our organization that promotes personal and professional growth, constantly challenges the status quo, and of course incorporates a little fun!