This week I had the privilege of attending a medical conference targeting the financial operations of healthcare practices. Sounds exciting, right? Well actually, it was! There were about 300 people there and just like we heard at the Academy, the stories are similar. The struggles are real, and the needs are the same. The need for continuity in practice management is stronger than ever.

What became apparent to me is that like theirs, your practice is an ecosystem of processes.  There are a gazillion things that must happen for you to submit a clean claim. There are headhunters out there (the kind that actually take your head) looking for you to make a mistake. They are paid a bounty by our government to pour through your records and identify opportunities to take away the money you have earned--often because the doctor did not adequately document their notes or some other thing that is difficult for you to control.

Your processes are what keep you in business. The consistency of your operations is probably the single most important thing for you to maintain to prevent things from going off the rails. Our post covid world is still getting back on its feet and the paradigm has shifted a bit. The last thing you need is another jolt to your system. So how do you create stability?

The most important thing for you to do is to rely on the things that got you where you are. They worked before. It is essential, when things start to feel crazy, that you recenter yourself and focus on the things that made your practice what it is. Have you ever had to help your parent or grandparent try to operate the TV remote? You go out and buy them a new, fancy remote with big buttons, but the problem remains. You realize that the real answer is to write the instructions on a piece of paper that clearly explains the steps to get the TV working with surround sound. The new remote just added a different complexity.

Your practice is the same way. You are your processes, and the challenge is communicating them effectively to the people that need to make things work. The customer success team at OPIE is committed to helping you teach your team how to implement and refine the processes you have in place. Additionally, we put on education that helps you find profession-wide best practices to help your organization avoid the headhunters and limit its risk. To that end, we have reinvented the OPIE Bootcamp. It is focused on streamlining those backend processes and teaching your admins where and how to input the right data at the right time to keep the patients flowing effectively through your practice.  Sign up now!