OPIE Hosted Migration FAQ’s

How will my practice be affected?

When your practice’s migration date is selected, your system will perform one last backup at 10PM on the scheduled evening before access to your system will be locked. The migration will be performed overnight to a completely new system: all your programs, user data, documents, OPIE programs and data, and select optional features will be migrated to the new system. Your existing remote desktop icons will still work the morning after migration, but the desktop experience will have been upgraded to a Windows 10-style interface (see below for an example of how this change will appear).

If any problems should occur during the migration process, we will restore access to the original system. All migrations will be completed before 7AM/EST to ensure access to your system is available before business hours. As a precautionary measure, we will be archiving the old systems for 30 days.

Do I need to do anything to prepare?

It is crucial that you start removing all personal files and other important software from your servers. Something to remember: files saved on the user’s desktop or My Documents on the OPIE Hosted server, will not be transferred. Website URL and passwords will not transfer (unless done in Google Chrome and account sync has been turned on). Files in shared folders on the C: or D: drive (other than OPIE database files) will not be transferred. Some optional features that customers have purchased may require additional setup prior to migration. For instance, practices who have purchased support for hosting additional licensed software may have to provide those licenses beforehand or wait until the morning after migration to have those programs installed and licensed by our Support team. If you are identified as a customer with those additional requirements, you will be contacted before your migration date is selected.

What if I have questions?

The security of your system is of the utmost importance to us, which is why we are working at length to ensure a smooth migration for you and your practice. If you have questions regarding this transition, or any concerns once the migration has taken place, please review the detailed Frequently Asked Questions.

If you have any other concerns, please don’t hesitate to reach out to the OPIE Support team by phone at 800-876-7740 option 3. Thank you for choosing OPIE Software to be your partner in practice management!

What time do I need to be out of OPIE on the day of migration?

To allow us to migrate your system and have it available for your use the next morning, all users in your system (regardless of physical location) will need to be out of OPIE by 5:00pm EST.

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