Join Our Team!

Get a feel for life at OPIE

Whether you’re in our office or working remotely it’s our goal to make everyone feel at home.

OPIE Staff at a 5k run/walk
Packing lunches with Food 4 Kids
OPIE logo on a bucket with writing materials
OPIE Customer dressed up as OPIE while using a laptop with an OPIE sticker on it
OPIE Staff at Communication Skills Workshop
LifeSouth Blood Bus getting set up to take donations at OPIE Software
OPIE Staff Participating in a roadside cleanup
Getting Ready for the Monthly Townhall Meeting
Group photo of OPIE staff after roadside cleanup

More Than Just a Job

  • Work/ Life Balance

    We offer flexible schedules, in-office, hybrid, and remote positions as well as company holidays, personal time off, bereavement leave and time off for civic responsibilities such as military leave and jury duty.

  • Comprehensive Health Benefits

    Our health benefits include individual, domestic partner, and family plans for dental, vision, and health insurance as well as group life, disability, and Aflac coverages.

  • HSA

    We offer health savings accounts (HSAs) with a company match. This enables you to set aside pre-tax funds to cover approved out-of-pocket expenses healthcare.

  • 401(k) Retirement Savings Plan

    Our 401(k) plan with company match offers the opportunity to save and invest for our employees’ financial wellness. Contributions can be pre-tax, Roth 401(k) after-tax, and additional after-tax deferrals up to the IRS limits.

  • Mental Wellbeing

    We offer free and confidential tools to help you navigate your mental wellbeing through our health insurance and community partners.

  • OPIE C.A.R.E.S

    As part of our OPIE C.A.R.E.S program, we aim to help our community by giving back. We encourage our employees to participate in donation drives, fundraising, mentorship, and volunteer opportunities. We seek out opportunities for employee engagement, in-person service, as well as virtual community outreach.

  • Continued Education & Resources

    We encourage everyone to learn new skills that benefit them personally and professionally. We offer training platforms and resources to support our employees’ career growth and personal development.

  • Townhall Meetings

    On a regular basis, we host an All Staff Townhall Meeting to hear updates from all departments and celebrate the big wins since the last time we got together.

  • In Office Perks

    For our in-office and hybrid employees, we offer modern work stations with standing desks, a fully equipped kitchen stocked with beverages and snacks, special occasion/holiday treats and lunches during our in-person townhall meetings.

Open Positions

Customer Success Manager

Full Time

Gainesville, FL, US

Salary Range: $50,000.00 To $70,000.00 Annually

Summary:  

In this role as a Customer Success Manager, you will act as a proactive and dedicated partner to our clients throughout their entire journey, actively nurturing the relationship, serving as their primary contact, and ensuring they fully leverage the software's potential to achieve their evolving goals. 

Duties and Responsibilities including, but not limited to:  

  • Serve as the primary point of contact for all matters specific to your assigned accounts.  

  • Actively seek knowledge about trends in the field, best practices, and software capabilities. 

  • Facilitate discussions among and between various stakeholder groups 

  • Deliver outstanding customer service and treatment to make a clear difference vs. competition. 

  • Manage the successful and timely implementation of OPIE Software for customers. 

  • Actively participate in education and be a subject matter expert in all aspects of our software. 

  • Manage the training that leads to successful customer onboarding experience. 

  • Contribute to the development and implementation of programs designed to engage and improve customer relationships.  

  • Understand data analysis and provide reporting on customer health metrics 

  • Increase meaningful customer engagement with our products and services. 

  • Manage customer accounts, including contract renewals, negotiations, and agreements. 

  • Leverage customer insights to provide consultative support for new and existing products and services.  

  • Collaborate with all departments to ensure timely and successful delivery of our solutions according to customer needs and objectives.  

  • Maintain comprehensive, current, and accurate documentation for each customer account using internal tools.  

  • Maintain and report customer health and quality metrics and provide feedback as required. 

  • Prepare and present training materials and presentations as required.  

  • Collect, analyze, and share customer feedback through personal contact, phone calls, emails, web meetings and coordinate solutions and communication with internal stakeholders.

  • Travel at least 30% of the time to visit customers on site and/or attend company trade shows and events.

  • Performs other related duties as assigned by management.

Unfortunately, we are not hiring for interns at this time but if you’d like us to keep your information on file for future openings send us email at careers@opiesoftware.com.