Why It’s So Hard To Change
About a month ago, we held the first in-person Bootcamp since COVID. The response was fantastic, and the people all seemed to like the way we structured everything. A key takeaway was a tool to help identify the biggest challenge each person is facing and a process to help solve the challenge. We will have a follow-up meeting in about a week, so I am looking forward to hearing how well everyone is doing on their “One Thing.”
I had asked everyone to send me an email with a quick summary of the challenge they wanted to focus on when they returned to work after Bootcamp. The most commonly reported task was to clean up the “WIP” and to start using the Business intelligence tools to help create a patient strategy. There was a great energy in the room as we left, largely because people had a good understanding of the challenges they faced, and they were armed with some really good strategy about how to get specific buy-in from their co-workers.
You could go blind looking up the “keys to success” or how to conduct “change management” in your work setting. At the end of the day, it’s all pretty generic and every consultant has their “magic sauce” that will actually make it work (this time!).
I do not believe in magic sauces, although I do agree that it comes down to chemistry. Not that kind of chemistry though…the chemistry of culture. This is an intentional creation that the owner and executive team carefully foster so that the people working at the company understand and embody the mission, vision, and values of the company. When those elements align, the culture that evolves is one that gives the freedom to innovate, to improve, and to thrive.
In this intentional environment, getting things done is not a chore, it’s part of the joy that comes from simply being present in the environment. Everyone is clear about what needs to be done, and everyone has a role, but others are available to pitch in when needed. Patient care is effective, efficient, and appropriate. The back-office work is similarly efficient. Communication exists!
Sounds like Utopia, right? Well, it sort of is. As simple as the description is, achieving it takes lots of effort and it can all come crashing down with a few bad decisions. Mutual accountability is key. At OPIE, we understand these complexities and our team is ready to help you get things down. After all, we are more than just software.