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Leadership Scott Williamson - OPIE Software | Executive Director of Customer Experience Leadership Scott Williamson - OPIE Software | Executive Director of Customer Experience

Understanding Strategy and Leadership

Last week I wrote about the importance of setting clear and measurable goals and metrics to maintain transparent accountability for you and your practice. The benefit of doing this is paramount and studies have shown that it significantly improves overall consistency and performance. It’s important to build this into the foundation of your business or you could be setting yourself up for a bumpy ride.

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