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Leadership Scott Williamson - OPIE Software | Executive Director of Customer Experience Leadership Scott Williamson - OPIE Software | Executive Director of Customer Experience

Getting Paid Appropriately

Do you want to get paid appropriately for your work? If you know me, you know that I strongly believe in the power of appropriate O&P intervention. It's incredibly rewarding to see how that care can empower individuals to regain mobility, independence, and a sense of normalcy in their lives. At the same time, it is crucial to educate the rest of the health care community about the fact that the value you bring extends far beyond the immediate improvements observed in your patients. Your meticulous documentation plays a critical role in communicating this value to that broader audience.

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Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

Process Matters!

Unlock the Secrets of Practice Success: discover the power of written policies and procedures! From compliance mastery to staff empowerment, learn how to transform your practice. Don't miss out on the key to operational excellence!

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Leadership, Strategy, Inspiration Scott Williamson - OPIE Software | Executive Director of Customer Experience Leadership, Strategy, Inspiration Scott Williamson - OPIE Software | Executive Director of Customer Experience

Is the Sky Falling (Part 2)?

Last week I wrote about the problems we are having as a profession in getting paid for the professional services rendered in caring for persons in need of O&P care. That blog generated a lot of interest, I got phone calls, emails and comments posted online. Thank You! It is awesome to get feedback and obviously a lot of people are feeling the same frustration. Most of the questions were asking what we can do.

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Leadership Scott Williamson - OPIE Software | Executive Director of Customer Experience Leadership Scott Williamson - OPIE Software | Executive Director of Customer Experience

Is the Sky Falling?

On February 2, 2024, HCSC, an independent licensee of the Blue Cross Blue Shield Association, announced its intention to complete its acquisition of Cigna’s Medicare businesses for $3.3 billion. Let that sink in. How many of you are fighting for increased reimbursements? How many of you are accepting contracts from private payers at rates BELOW Medicare?

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Scott Williamson - OPIE Software | Executive Director of Customer Experience Scott Williamson - OPIE Software | Executive Director of Customer Experience

When Patients Don’t Pay

Are you concerned about cash flow and frustrated by stingy payers & skyrocketing costs? What if I told you there’s a pile of cash you are probably leaving on the table? Read on to unlock financial freedom and practice peace.

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Leadership, Strategy Scott Williamson - OPIE Software | Executive Director of Customer Experience Leadership, Strategy Scott Williamson - OPIE Software | Executive Director of Customer Experience

Synergy: When Teams Resonate

Have you ever felt the raw power of waves crashing against the shore? Each wave, unique in size and force, dances to its rhythm. But there's an analogy here. Your team: where each person, with different roles and expertise, can be a formidable force. Adaptability, like waves adjusting to the shore, is crucial. Synergy, as Stephen Covey notes, isn't compromise; it's finding that third option where the sum is greater than the parts. Dive into the ocean of synergy – is your team riding the wave of common purpose?

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Leadership, Strategy Scott Williamson - OPIE Software | Executive Director of Customer Experience Leadership, Strategy Scott Williamson - OPIE Software | Executive Director of Customer Experience

Take Time to Smell The Coffee

Are you constantly running on empty? Or at least constantly running? In this blog, I discuss the importance of recharging and taking time for yourself as a leader. I share my experience of taking a break and enjoying a sunset in the Caribbean, and I encourage you to find your own "Caribbean sunrise" - a moment of serenity that will help you recharge and be a better leader.

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Leadership, People Scott Williamson - OPIE Software | Executive Director of Customer Experience Leadership, People Scott Williamson - OPIE Software | Executive Director of Customer Experience

Leading with Integrity: Why Character is the Cornerstone of True Leadership

In a world obsessed with glitter and gold, true leadership wears an invisible crown: character. Forget flashy resumes, integrity is the secret sauce that turns followers into fanatics. Ready to ditch the charade and lead with substance? Let's dive into the heart of real leadership, where character reigns supreme.

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People Scott Williamson - OPIE Software | Executive Director of Customer Experience People Scott Williamson - OPIE Software | Executive Director of Customer Experience

The Goldilocks Principle

Happy New Year! Have you heard of “the Goldilocks Principle?” How’s your porridge? I ran across an article that reminded me of this principle and made me think about how it can apply to O&P. See what Goldilocks has to say about running a practice!

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Planning Scott Williamson - OPIE Software | Executive Director of Customer Experience Planning Scott Williamson - OPIE Software | Executive Director of Customer Experience

Going Full Circle

The December Crunch is on. Patent deductibles are met, and the year-end procrastination is coming due, This is it! So in the hustle and bustle, are you ready for 2024? I encourage you to take some time to think about that before it is 2024. And before that, take a hard look at 2023. This week’s focus is on getting ready for tomorrow while we are dealing with today.

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Leadership, Strategy Scott Williamson - OPIE Software | Executive Director of Customer Experience Leadership, Strategy Scott Williamson - OPIE Software | Executive Director of Customer Experience

Execution

What do you think of when you read that word, Execution? Since this is generally a Business blog, I certainly hope your mind went straight to the meaning of getting things done. But the interesting thing is the flipside…what happens if we don’t get things done?

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Leadership, Strategy Scott Williamson - OPIE Software | Executive Director of Customer Experience Leadership, Strategy Scott Williamson - OPIE Software | Executive Director of Customer Experience

Turning End-of-Year Reflections into Action

Are you interested in taking your practice to the next level? Do you want to turn your end-of-year reflections into tangible improvements? In this, my latest blog, I offer a guide to enhancing your practice's value, streamlining processes, and boosting patient care, all while keeping your team engaged and adaptable. Start your journey to operational excellence today. Remember that OPIE is committed to your success.

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Leadership, Strategy Scott Williamson - OPIE Software | Executive Director of Customer Experience Leadership, Strategy Scott Williamson - OPIE Software | Executive Director of Customer Experience

Setting the Stage for Continuous Improvement – Reflecting on the Past Year

A year ago, what did you envision for your practice in 2023? What did you see when you conducted your environmental scan a year ago and set your business goals to capitalize on that? If you conducted a scan, were you right? What do you envision for your practice in 2024?

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Growth Scott Williamson - OPIE Software | Executive Director of Customer Experience Growth Scott Williamson - OPIE Software | Executive Director of Customer Experience

Attracting New Patients to Your Practice

Do you want to discover key strategies for expanding your O&P practice? Optimize patient acquisition with targeted marketing insights and measurable growth tactics. Enhance your professional network and patient retention. Read on to learn more about strategic practice development.

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Process Scott Williamson - OPIE Software | Executive Director of Customer Experience Process Scott Williamson - OPIE Software | Executive Director of Customer Experience

What You Have Forgotten About HIPAA

Are you SURE you're HIPAA compliant? The stakes are higher than ever for protecting Patient Health Information (PHI). The Department of Justice’s current stance is that it is committed to tackling corporate crime and will continue to investigate and prosecute companies (and responsible individuals) who engage in such misconduct. What does that mean for you?

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Leadership Scott Williamson - OPIE Software | Executive Director of Customer Experience Leadership Scott Williamson - OPIE Software | Executive Director of Customer Experience

Real Leaders Don't Grow Followers, They Grow Leaders

Do you have concerns about the labor market? Are you having a hard time staffing your practice? Do you think being a good leader is about bossing people around? Think again! Discover the SECRET to true leadership success and employee retention. Here's a hint: It's not about YOU. Dive in now and transform your leadership style!

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Tools Scott Williamson - OPIE Software | Executive Director of Customer Experience Tools Scott Williamson - OPIE Software | Executive Director of Customer Experience

Harnessing the Future: Elevating Your Practice with Technology

In today’s rapidly evolving O&P landscape, it's becoming increasingly evident that leading-edge technologies like 3D scanners and CAD software are not merely "nice-to-haves" but vital instruments shaping our profession’s future. “If it ain’t broke, don’t fix it,” right?

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Strategy Scott Williamson - OPIE Software | Executive Director of Customer Experience Strategy Scott Williamson - OPIE Software | Executive Director of Customer Experience

Are We Profitable? Going Beyond the Top-Line Numbers

There are lots of ways to know if your business is profitable and I am sure you have heard all of the jokes, so I will spare you. There is a superficial profitability equation that essentially says revenue minus cost equals profit. Yes, at some level, that is all you need to know. But is it really enough to know only those top-line numbers?

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Strategy Scott Williamson - OPIE Software | Executive Director of Customer Experience Strategy Scott Williamson - OPIE Software | Executive Director of Customer Experience

If You Don’t Know Where You’re Going, You’ve Already Arrived! 

I have talked about incorporating the Gemba walk into your routine to find opportunities to improve. But improve what? And how do you know if it made a difference? I made an assumption, and I’ll bet you did too…that we all agree on the objective. Do we? Does your whole team know what your business objectives are? No really…Not just generic “take care of patients and make money.” Something that vague leaves way too much open to interpretation and you end up in chaos.

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Process Scott Williamson - OPIE Software | Executive Director of Customer Experience Process Scott Williamson - OPIE Software | Executive Director of Customer Experience

Adding Business Needs to the Perfect Patient Encounter 

We talked about the value and importance of the GEMBA walk and the Weekly WIP meeting. Now, bring the power of data visualization to the meeting, and you will cut the meeting time in half. Or more! Join me this week as we discover how the intuitive WIP: Aim for Success tool, combined with GEMBA insights, can streamline your weekly WIP meeting and transform it into both patient care and financial planning in one!

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